Whether you are a young person experiencing self-harm, or a professional looking to find out more, the numbers and links below are a useful resource. However, the Amber Project cannot accept responsibility for the information provided by these organisations.
Open 24 hours
The Samaritans
Support for anyone in emotional distress.
Tel: 116 123 (free from landlines & mobiles, no credit needed)
Welsh Language Line: 0808 164 0123
Email: jo@samaritans.org (replies take up to 48 hours)
Also do a drop in, face to face service.
www.samaritans.org
Childline
Support for any child up to 18 years.
Tel: 0800 1111
Childline.org.uk
NSPCC
Helpline for anyone concerned about the safety or welfare of a child.
Tel: 0808 800 5000
Email: help@nspcc.org.uk
NHS Direct
Information and advice regarding any medical issue.
Tel: 0845 46 47 - (Wales)
Tel: 111 - (England)
Tel: 08454 24 24 24 - (Scotland)
NHSdirect.nhs.uk
C.A.L.L.
Offers emotional support and information/literature on Mental Health and related matters to the people of Wales.
Anyone concerned about their own mental health or that of a relative or friend can access the service. The C.A.L.L. Helpline offers a confidential listening and support service.
Tel: 0800 132 737
They also have a text service allowing people to access support and information via text from their mobile. Simply send the word HELP followed by the details required to 81066, e.g. HELP counselling agency in CF24.
(This system is not intended as an emergency service; if you need urgent help, please contact your GP or the emergency services on 999.)
www.callhelpline.org.uk/
Talk to Frank
Advice on drugs.
Tel: 0300 123 6600
Txt: 82111
Live Chat (2pm - 6pm)
www.talktofrank.com/livechat
Email form on website
www.talktofrank.com
Dan 24/7 (Wales Only; bilingual)
Advice on drugs
Tel: 0808 808 2234
Txt: DAN to 81066
www.dan247.org.uk
LGBT +
Stonewall
Information and support for LGBT communities and their allies. Contact their Information Service.
FREEPHONE: 0800 050 2020 (lines are open 9:30am-4:30pm Monday to Friday)
https://www.stonewall.org.uk
Mermaids
Mermaids offer support to trans and gender-diverse children, young people and their families.
Tel: 0808 801 0400 (lines open 9am-9pm Monday to Friday)
https://mermaidsuk.org.uk
AKT (formerly the Albert Kennedy Trust)
AKT supports LGBTQ+ young people aged 16-25 in the UK who are facing/experiencing homelessness or living in a hostile environment. Their Bristol office is staffed from 10am-4.30pm Monday to Friday.
General enquiries: 07721 166161
Referrals: 07467 306483
They also have an online chat facility on their website which is available 10am-6pm Monday to Friday.
https://www.akt.org.uk
Other useful organisations
?Gendered Intelligence Online Trans Youth Groups: http://genderedintelligence.co.uk/support/trans-youth
Switchboard LGBT+ helpline: https://switchboard.lgbt/
The Proud Trust: https://www.theproudtrust.org/for-young-people/
Organisations you can text
C.A.L.L.
Offers emotional support and information/literature on Mental Health and related matters to the people of Wales.
Anyone concerned about their own mental health or that of a relative or friend can access the service. The C.A.L.L. Helpline offers a confidential listening and support service.
Tel: 0800 132 737
They also have a text service allowing people to access support and information via text from their mobile. Simply send the word HELP followed by the details required to 81066, e.g. HELP counselling agency in CF24.
(This system is not intended as an emergency service; if you need urgent help, please contact your GP or the emergency services on 999.)
www.callhelpline.org.uk/
Self-Injury Support
Supports women, of any age and background, in emotional distress, with a focus on self-harm, wherever they are in the UK. All services are open Tuesdays, Wednesdays and Thursdays from 7 - 9.30pm
Tel: 0808 800 8088
Txt: 07800 472 908
Webchat (this won't take you straight to chat but to the page to reach it)
Email (takes you to the email form)
www.selfinjurysupport.org.uk
Talk to Frank
Advice on drugs.
Tel: 0300 123 6600
Txt: 82111
Live Chat (2pm - 6pm)
www.talktofrank.com/livechat
Email form on website
www.talktofrank.com
Dan 24/7 (Wales Only; bilingual)
Advice on drugs
Tel: 0808 808 2234
Txt: DAN to 81066
www.dan247.org.uk
Meic Helpline
National information, advice and advocacy helpline for children and young people aged 0 - 25 in Wales
From finding out what's going on in your local area to help dealing with a tricky situation, Meic will listen when no-one else will. We'll give you quality information, useful advice and the support you need to make a change. Contact us in Welsh or English - it's up to you! Open 16 hours a day (8 am- 12 p.m.) 7 days a week, Meic is confidential, anonymous, free, and just for you.
Instant messaging to advisors on the website.
Txt: 84001
Tel: 0808 8802 3456
www.meiccymru.org
Help for Drug and Alcohol problems
Drinkline
Information and self-help materials
Help to callers worried about their own drinking
Support to the family and friends of people who are drinking
Advice to callers on where to go for help
Tel: 0300 123 1110 (Mon-Fri 9 am - 8 pm, weekends 11 am - 4 pm)
Talk to Frank
Advice on drugs.
Tel: 0300 123 6600
Txt: 82111
Live Chat (2pm - 6pm)
www.talktofrank.com/livechat
Email form on website
www.talktofrank.com
Dan 24/7 (Wales Only; bilingual)
Advice on drugs
Tel: 0808 808 2234
Txt: DAN to 81066
www.dan247.org.uk
Inroads Street Drug Project
9.30 a.m. and 5.00 p.m., Mondays to Fridays.
98 Neville Street
Cardiff
CF11 6LS
Tel: 029 2040 7407
www.cavamh.org.uk/directories/mental-health-directory/voluntary-sector/inroads-wellbeing-institute
Eating disorder support
b-eat
b-eat is the leading UK charity for people with eating disorders and their families.
www.b-eat.co.uk
Open Monday to Thursday; 1:30pm to 4:30pm
Online support groups on the website
Over 18:
Tel: 0808 801 0677
Email: help@b-eat.co.uk
Young people (under 25).
Tel: 0808 801 0711
Support for survivors of sexual violence
New Pathways
Counselling (including telephone counselling) and support for those who have been raped or sexually abused.
Tel: 01685 379310
Email: newpathways.org.uk/contact-us
Willow House
11 Church Street
Merthyr Tydfil
CF47 OBS
www.newpathways.org.uk
Legal Help
Mind legal advice service
"We provide legal information and general advice on mental health related law"
Tel: 0300 123 3393
Email: legal@mind.org.uk
Write: Mindinfoline
PO Box 277
Manchester
M60 3XN
Riverside advice
Specialist Welfare Rights advice for: People experiencing mental health difficulties, carers, those with Multiple Sclerosis and those who recieve assistance from a support worker or organisation.
Tel: 029 2034 1577
Riverside Advice
41a Lower Cathedral Road
Riverside
Cardiff
CF11 6LW
www.riversideadvice.f2s.com
Other support
Bipolar UK
Working to enable people affected by bipolar disorder to take control of their lives.
4th Floor
Clarence House
Clarence Place
Newport
Gwent
P19 7AA
Tel: 01633 244244
www.bipolaruk.org.uk
The Blurt Foundation
'We are Blurt and we're dedicated to helping those affected by depression.' Website with many useful resources and tools for those coping with depression (also useful for other mental health issues and general emotional well-being).
www.blurtitout.org
Mindline
Support for anyone with emotional difficulties or mental health issues.
Monday to Friday, 9.15am to 4.15pm
Tel: 0808 808 0330
Mind Hub (Wales)
This hub has been created by young people for young people; it provides information and links to services in relation to your emotional health and well-being.
www.mindhub.wales
Phone Apps
Stem4 - Calm Harm
Calm Harm provides tasks that help you resist or manage the urge to self-harm. You can add your own tasks too and it’s completely private and password protected. Available free for Iphone, Ipad and Android.
Download the App
www.stem4.org.uk
Recovery Record
"Eating disorder management from the privacy of your mobile phone." Available free for Iphone and Android.
Download the App
www.recoveryrecord.com
If you want to add your organisation, or think that we have missed an important one, please Contact us.